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MBIB4250 Knowledge management and information behavior

This course focuses on individuals' needs for information and their information seeking behaviour.

Learning outcome


The student has

  • advanced knowledge of information needs as well as of use of information and knowledge in different contexts such as everyday life, working life, research and education, etc.
  • good overview and specialized knowledge of the role of various channels for satisfying the information needs and their prominence for seeking and sharing information and knowledge
  • advanced knowledge of the theoretical models for understanding seeking and sharing of information and knowledge
  • advanced understanding of the relationship between human information behaviour and methods of information and knowledge management


The student is able to

  • use empirical and theoretical models on information behaviour and information mediating institutions' role in information seeking processes to design research projects
  • reflect upon how information needs and information use is affected and changed by political, demographic, cultural and technological changes, the emergence of new forms of learning and experience, etc.
  • plan, develop and lead information and knowledge management in practice with reference to in-depth knowledge of information needs and information seeking behaviour

Organization/Study methods

The course is organized as a series of three three-day sessions.

The course is given either in Scandinavian languages with occasional English contributions, or exclusively in English.


Assessment consists of a written term paper and a four-hour written examination under supervision. The term paper may be written individually (approximately 15 pages), or in groups of 2-3 students (approximately 20 pages). Items from the reading list and course notes are permitted at the written exam.

Exams are assessed separately. Both exams must be passed for an approved grade for the course. The term paper counts for 75 percent and the four-hour examination for 25 percent of the course grade. The grades for both exams are specified in the course certificate.

Students who have failed the regular examination are entitled to sit a new examination for parts not approved. If a term paper is written by a group, all group members are requested a re-examination at fail.

Letter grading A-F. Both exams are assessed by an internal and an external examiner.


Syllabus 2018

Adler, Paul S. (2002). Market, Hierarchy and Trust: The Knowledge Economy and the Future of Capitalism. Chun Wei Choo and Nick Bontis (eds). The Strategic Management of Intellectual Capital and Organizational Knowledge , Oxford University Press, s. 23-46 (24 p.)

Alper B.S. & Haynes R.B. (2016). EBHC pyramid 5.0 for accessing preappraised evidence and guidance. Evidence Based Medicine , 21(4), 123-5. https://doi.org/10.1136/ebmed-2016-110447  

Amin, A., & Roberts, J. (2008). Knowing in action: Beyond communities of practice. Research Policy , 37(2), 353–369. https://doi.org/10.1016/j.respol.2007.11.003

Andresen, H. (2008). Norwegian Health Care Professionals' Attitudes towards eHealth. Scandinavian Health Informatics and Terminology Conference, Proceedings . Högskolan i Kalmar, eHälsoinstitutet. https://www.duo.uio.no/handle/10852/22652  (5 p.)

Brown, J. S., & Duguid, P. (2001). Knowledge and Organization: A Social–Practice Perspective. Organization Science , 12(2), 198–213. https://doi.org/10.1287/orsc.

Byström, K. (2007). "Approaches to "task" in contemporary information studies" Information Research, 12(4) paper colis26. (ca. 15 s.) http://www.informationr.net/ir/12-4/colis/colis26.html

Byström, K, Ruthven, I & Heinström, J (2017). Work and information: which workplace models still work in modern digital workplaces? Information Research , 22(1), CoLIS paper 1651. http://informationr.net/ir/22-1/colis/colis1651.html  

Bonner, A. & Lloyd A. (2011). What information counts in the moment of practice: Information practices of Renal Nurses. Journal of Advanced Nursing , 67(6):1213-21. (8 p.) https://doi.org/10.1111/j.1365-2648.2011.05613.x

Case, D. O. & Given, L. M. (2016). Looking for information: a survey of research on information seeking, needs, and behavior . (4th ed.) Amsterdam: Elsevier/Academic Press. Ch. 1-7, 10, 11.13 (238 p.)

Choo, C. W. (2007). The Knowing Organization . Oxford University Press. Chapter 1.

Cyr, S., & Choo, C. W. (2010). The individual and social dynamics of knowledge sharing: an exploratory study . Journal of Documentation , 66(6), 824–846. https://doi.org/10.1108/00220411011087832

Davies, E. & McKenzie, P.J. (2004). Preparing for the opening night: temporal boundary objects in textually-mediated professional practice. Information Research , 10(1) paper 211. (ca. 15 s.) http://www.informationr.net/ir/10-1/paper211.html

Duguid, P. (2008). Prologue: Community of Practice Then and Now. In A. Amin & J. Roberts (Eds.), Community, economic creativity, and organization (pp. 1–9). Oxford; New York: Oxford University Press.

Duguid, P. (2005). "The Art of Knowing": Social and Tacit Dimensions of Knowledge and the Limits of the Community of Practice. The Information Society , 21(2), 109–118. https://doi.org/10.1080/01972240590925311

Eggen, R., Tjensvoll, K. & Nylenna, M. (2014). Examining the Use of an Open Digital Health Library for Professionals. JMIR Res Protoc , 3(4), e66. https://doi.org/10.2196/resprot.3820    

Erden, Z., von Krogh, G. & Nonaka, I. (2008). The quality of group tacit knowledge. The Journal of Strategic Information Systems , 17(1), 4–18. https://doi.org/10.1016/j.jsis.2008.02.002

Isah, E. E. & Byström, K.  (2016). Physicians' learning at work through everyday access to information. Journal of the American Society for Information Science and Technology, 67 (2), 318-332. (ca. 14 p.) https://doi.org/10.1002/asi.23378

Jarrahi, M. H. & Thomson, L. (2017). The interplay between information practices and information context: The case of mobile knowledge workers. Journal of the Association for Information Science and Technology , 68(5), 1073–1089. https://doi.org/10.1002/asi.23773

Leonardi, P. M., Huysman, M. & Steinfield, C. (2013 ). Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations. Journal of Computer-Mediated Communication , 19(1), 1–19. https://doi.org/10.1111/jcc4.12029

Lykke, M., Price, S. & Delcambre, L. (2012). How doctors search: A student of query behavior and the impact on search results. Inf. Process Management , 48(6), 1151-1170. (19 p.) https://doi.org/10.1016/j.ipm.2012.02.006

Kruschwitz, U. & Hull, C. (2017). Searching the Enterprise, Foundations and Trends. Information Retrieval , 11, 1. 1-142. https://doi.org/10.1561/1500000053

McKenzie, P. J. (2015). Genre and Typified Activities in Informing and Personal Information Management. In: Genre Theory in Information Studies (Ed. Jack Andersen), pp. 67-90. Emerald Publishing.

McGowan, J. & Sampson, M. (2005). Systematic reviews need systematic searchers. Journal of the Medical Library Association, 93(1), 74. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC545125/

Nonaka, I., Kodama, M., Hirose, A. & Kohlbacher, F. (2014). Dynamic fractal organizations for promoting knowledge–based transformation – A new paradigm for organizational theory. European Management Journal, 32 (1), 137–146. https://doi.org/10.1016/j.emj.2013.02.003

Nonaka, I., & von Krogh, G. (2009). Perspective –Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory. Organization Science , 20(3), 635–652. https://doi.org/10.1287/orsc.1080.0412

Nordsteien, A. (2017). Handling inconsistencies between information modalities workplace learning of newly qualified nurses. Information Research , 22( 1), CoLIS paper 1652. http://www.informationr.net/ir/22-1/colis/colis1652.html

Oliver, G. (2008). Information culture: exploration of differing values and attitudes to information in organisations. Journal of Documentation , 64 (3), 363-385.


Rasmussen, P., & Nielsen, P. (2011). Knowledge management in the firm: concepts and issues. International Journal of Manpower , 32(5/6), 479–493. https://doi.org/10.1108/01437721111158161

Savolainen, R. (2016). Approaches to socio-cultural barriers to information seeking. Library & Information Science Research , 38(1), 52-59. http://doi.org/10.1016/j.lisr.2016.01.007

Sundqvist, A. (2011). Documentation practices and recordkeeping: a matter of trust or distrust?. Archival Science , 11 (3-4), 277-291. https://doi.org/10.1007/s10502-011-9160-3

Taylor, R.S. (1991). Information use environments. Progress in Communication Sciences , 10 , 217-255. (38 p.)

Wallace, D.P. (2007). Knowledge Management: Historical and Cross-Disciplinary Themes . Westport, Libraries Unlimited. Ch. 1 – 7

Wenger, E., White, N., Smith, J.D. & Rowe, K. (2005). Technology for communities . CEFRIO Book Chapter V 5.2. http://waterwiki.net/images/9/97/Technology_for_communities_-_book_chapter.pdf

Wenger-Trayner, E. & Wenger-Trayner, B. (2014 ). Learning in landscapes of practice: a framework. In Wenger-Trayner, E., Fenton-O’Creevy, M., Hutchinson, S., Kubiak, C., & Wenger-Trayner, B. (Eds.) Learning in landscapes of practice: boundaries, identity, and knowledgeability in practice-based learning . Routledge.

White, M. (2015). Critical success factors for enterprise search. Business Information Review , 32 (2). 110-118. https://doi.org/10.1177/0266382115589482  

Wilson, T.D. ( 2000). Human information behavior. Informing Science , 3(2), 49-55. http://inform.nu/Articles/Vol3/v3n2p49-56.pdf

Zimmer, J. C. & Henry, R. M. (2017). The role of social capital in selecting interpersonal information sources. Journal of the American Society for Information Science and Technology, 68(1), 5–21. https://doi.org/10.1002/asi.23577

(Pensumliste ajour: 01.12.2017)

Om emnet

Kunnskapsforvaltning og informasjonsadferd Masterstudium i bibliotek- og informasjonsvitenskap 15 ECTS Spring og autumn Scandinavian languages with occasional English contributions, or exclusively in English 2017-2018

Apply for admission to course

You can apply for admission for this course outside the master programme. More information about the admission process is available here.

Admission Application deadline 17. of January 2018.

The same admission requirements as for  master i bibliotek- og informasjonsvitenskap, and average mark C from the bachelor`s degree.

17. January 2018. The first Session takes place 17.-19. of January. Pilestredet, Oslo Tution fees: 820 Nkr.
It consists of semester fee to The Student Welfare Organisation of Oslo and Akershus (SiO) and copy fee.
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