MBIB4250 Knowledge management and information behavior

This course focuses on individuals' needs for information and their information seeking behaviour.

Learning outcome


The student has

  • advanced knowledge of information needs as well as of use of information and knowledge in different contexts such as everyday life, working life, research and education, etc.
  • good overview and specialized knowledge of the role of various channels for satisfying the information needs and their prominence for seeking and sharing information and knowledge
  • advanced knowledge of the theoretical models for understanding seeking and sharing of information and knowledge
  • advanced understanding of the relationship between human information behaviour and methods of information and knowledge management


The student is able to

  • use empirical and theoretical models on information behaviour and information mediating institutions' role in information seeking processes to design research projects
  • reflect upon how information needs and information use is affected and changed by political, demographic, cultural and technological changes, the emergence of new forms of learning and experience, etc.
  • plan, develop and lead information and knowledge management in practice with reference to in-depth knowledge of information needs and information seeking behaviour

Organization/Study methods

The course is organized as a series of three three-day sessions.

The course is given either in Scandinavian languages with occasional English contributions, or exclusively in English.


Assessment consists of a written term paper and a four-hour written examination under supervision. The term paper may be written individually (approximately 15 pages), or in groups of 2-3 students (approximately 20 pages). Items from the reading list and course notes are permitted at the written exam.

Exams are assessed separately. Both exams must be passed for an approved grade for the course. The term paper counts for 75 percent and the four-hour examination for 25 percent of the course grade. The grades for both exams are specified in the course certificate.

Students who have failed the regular examination are entitled to sit a new examination for parts not approved. If a term paper is written by a group, all group members are requested a re-examination at fail.

Letter grading A-F. Both exams are assessed by an internal and an external examiner.


Syllabus 2018

Adler, Paul S. (2002). Market, Hierarchy and Trust: The Knowledge Economy and the Future of Capitalism. Chun Wei Choo and Nick Bontis (eds). The Strategic Management of Intellectual Capital and Organizational Knowledge , Oxford University Press, s. 23-46 (24 p.)

Alper B.S. & Haynes R.B. (2016). EBHC pyramid 5.0 for accessing preappraised evidence and guidance. Evidence Based Medicine , 21(4), 123-5.  

Amin, A., & Roberts, J. (2008). Knowing in action: Beyond communities of practice. Research Policy , 37(2), 353–369.

Andresen, H. (2008). Norwegian Health Care Professionals' Attitudes towards eHealth. Scandinavian Health Informatics and Terminology Conference, Proceedings . Högskolan i Kalmar, eHälsoinstitutet.  (5 p.)

Brown, J. S., & Duguid, P. (2001). Knowledge and Organization: A Social–Practice Perspective. Organization Science , 12(2), 198–213.

Byström, K. (2007). "Approaches to "task" in contemporary information studies" Information Research, 12(4) paper colis26. (ca. 15 s.)

Byström, K, Ruthven, I & Heinström, J (2017). Work and information: which workplace models still work in modern digital workplaces? Information Research , 22(1), CoLIS paper 1651.  

Bonner, A. & Lloyd A. (2011). What information counts in the moment of practice: Information practices of Renal Nurses. Journal of Advanced Nursing , 67(6):1213-21. (8 p.)

Case, D. O. & Given, L. M. (2016). Looking for information: a survey of research on information seeking, needs, and behavior . (4th ed.) Amsterdam: Elsevier/Academic Press.Ch. 1-7, 10, 11.13 (238 p.)

Choo, C. W. (2007). The Knowing Organization . Oxford University Press. Chapter 1.

Cyr, S., & Choo, C. W. (2010). The individual and social dynamics of knowledge sharing: an exploratory study . Journal of Documentation , 66(6), 824–846.

Davies, E. & McKenzie, P.J. (2004). Preparing for the opening night: temporal boundary objects in textually-mediated professional practice. Information Research , 10(1) paper 211. (ca. 15 s.)

Duguid, P. (2008). Prologue: Community of Practice Then and Now. In A. Amin & J. Roberts (Eds.), Community, economic creativity, and organization (pp. 1–9). Oxford; New York: Oxford University Press.

Duguid, P. (2005). "The Art of Knowing": Social and Tacit Dimensions of Knowledge and the Limits of the Community of Practice. The Information Society , 21(2), 109–118.

Eggen, R., Tjensvoll, K. & Nylenna, M. (2014). Examining the Use of an Open Digital Health Library for Professionals. JMIR Res Protoc , 3(4), e66.    

Erden, Z., von Krogh, G. & Nonaka, I. (2008). The quality of group tacit knowledge. The Journal of Strategic Information Systems , 17(1), 4–18.

Isah, E. E. & Byström, K.  (2016). Physicians' learning at work through everyday access to information. Journal of the American Society for Information Science and Technology, 67 (2), 318-332. (ca. 14 p.)

Jarrahi, M. H. & Thomson, L. (2017). The interplay between information practices and information context: The case of mobile knowledge workers. Journal of the Association for Information Science and Technology , 68(5), 1073–1089.

Leonardi, P. M., Huysman, M. & Steinfield, C. (2013 ). Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations. Journal of Computer-Mediated Communication , 19(1), 1–19.

Lykke, M., Price, S. & Delcambre, L. (2012). How doctors search: A student of query behavior and the impact on search results. Inf. Process Management , 48(6), 1151-1170. (19 p.)

Kruschwitz, U. & Hull, C. (2017). Searching the Enterprise, Foundations and Trends. Information Retrieval , 11, 1. 1-142.

McKenzie, P. J. (2015). Genre and Typified Activities in Informing and Personal Information Management. In: Genre Theory in Information Studies (Ed. Jack Andersen), pp. 67-90. Emerald Publishing.

McGowan, J. & Sampson, M. (2005). Systematic reviews need systematic searchers. Journal of the Medical Library Association, 93(1), 74.

Nonaka, I., Kodama, M., Hirose, A. & Kohlbacher, F. (2014). Dynamic fractal organizations for promoting knowledge–based transformation – A new paradigm for organizational theory. European Management Journal, 32 (1), 137–146.

Nonaka, I., & von Krogh, G. (2009). Perspective –Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory. Organization Science , 20(3), 635–652.

Nordsteien, A. (2017). Handling inconsistencies between information modalities workplace learning of newly qualified nurses. Information Research , 22( 1), CoLIS paper 1652.

Oliver, G. (2008). Information culture: exploration of differing values and attitudes to information in organisations. Journal of Documentation , 64 (3), 363-385.

Rasmussen, P., & Nielsen, P. (2011). Knowledge management in the firm: concepts and issues. International Journal of Manpower , 32(5/6), 479–493.

Savolainen, R. (2016). Approaches to socio-cultural barriers to information seeking. Library & Information Science Research , 38(1), 52-59.

Sundqvist, A. (2011). Documentation practices and recordkeeping: a matter of trust or distrust?. Archival Science , 11 (3-4), 277-291.

Taylor, R.S. (1991). Information use environments. Progress in Communication Sciences , 10 , 217-255. (38 p.)

Wallace, D.P. (2007). Knowledge Management: Historical and Cross-Discplinary Themes . Westport, Libraries Unlimited. Ch. 1 – 7

Wenger, E., White, N., Smith, J.D. & Rowe, K. (2005). Technology for communities . CEFRIO Book Chapter V 5.2.

Wenger-Trayner, E. & Wenger-Trayner, B. (2014 ). Learning in landscapes of practice: a framework. In Wenger-Trayner, E., Fenton-O’Creevy, M., Hutchinson, S., Kubiak, C., & Wenger-Trayner, B. (Eds.) Learning in landscapes of practice: boundaries, identity, and knowledgeability in practice-based learning . Routledge.

White, M. (2015). Critical success factors for enterprise search. Business Information Review , 32 (2). 110-118.  

Wilson, T.D. ( 2000). Human information behavior. Informing Science , 3(2), 49-55.

Zimmer, J. C. & Henry, R. M. (2017). The role of social capital in selecting interpersonal information sources. Journal of the American Society for Information Science and Technology, 68(1), 5–21.

(Literature list last updated: 01.12.2017)

About the course

Kunnskapsforvaltning og informasjonsadferd Masterstudium i bibliotek- og informasjonsvitenskap 15 ECTS Spring og autumn Scandinavian languages with occasional English contributions, or exclusively in English 2017-2018

Apply for admission to course

You can apply for admission for this course outside the master programme. More information about the admission process is available here.

Admission Application deadline 17. of January 2018.

The same admission requirements as for  master i bibliotek- og informasjonsvitenskap, and average mark C from the bachelor`s degree.

17. January 2018. The first Session takes place 17.-19. of January. Pilestredet, Oslo Tution fees: 820 Nkr.
It consists of semester fee to The Student Welfare Organisation of Oslo and Akershus (SiO) and copy fee.
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